HammondPOS Support

Help when you need it.

Search the HammondPOS help resources for an immediate answer, or use the Help widget to contact support.

Search the Help section

Support hours

Monday to Friday, 8:00am to 6:00pm

Outside these hours, we will always endeavour to provide support for critical SERVICE STOPPED issues.

Find an answer

Start with the HammondPOS Help section for setup, payments, printing, tables, refunds, reports and troubleshooting guidance.

You can also use the blue Help widget in the bottom corner of any page to search additional support resources without leaving the page.

1Search for the feature or message you can see.

2Follow the relevant checks before retrying an action.

3If you still need assistance, contact us through the Help widget.

Contact support

Use the Help widget to send a support request and attach screenshots where useful. Please include:

Venue or business name
Affected terminal or device
Approximate date and time
Table, order or receipt number where applicable
What you expected and what happened instead

If the widget is unavailable, email support@hammondpos.co.uk.

For a critical issue where the venue cannot continue operating, begin the subject or message with SERVICE STOPPED and include a contact number.

Payment safety

If a card payment result is uncertain, do not repeatedly retry it. Check whether the payment terminal approved the transaction or produced a receipt, then contact support if the outcome is still unclear.

Never send full card details, passwords, payment credentials or staff PINs.