HammondPOS Help

Getting started

HammondPOS is a simple, fast point of sale system designed for hospitality businesses. If you are currently trialling the system, this page gives you the core guidance needed to start using it confidently.

Before you begin

• Make sure your device has a stable internet connection.
• Log in using the details provided during setup.
• Confirm your products and categories have been loaded correctly.
• Check your payment and receipt settings before taking live orders.

Using HammondPOS

Taking an order

• Select a category.
• Tap products to add them to the basket.
• Adjust quantities if needed.
• Choose the payment method when ready to settle.

Parked orders

Parked Orders let you temporarily hold an order and return to it later. This is useful for fast counter service where another customer needs serving before the first order is finished.

Table mode

If table service is enabled for your setup, orders can be assigned to tables and managed through service. More advanced table features will continue to be expanded as HammondPOS develops.

Receipts

Receipt printing depends on your device, browser, and printer setup. If receipts do not print as expected, contact support with your device type, printer model, and a short description of the issue.

Common checks

If products are missing

• Refresh the page.
• Check that the correct tenant or site is loaded.
• Confirm the products were imported successfully.

If printing is not working

• Confirm the printer is powered on.
• Check the printer connection.
• Verify the device and printer are using the intended setup.
• Retry after refreshing the POS.

If something looks wrong

• Take a screenshot if possible.
• Note what you were doing immediately before the issue happened.
• Send support as much detail as possible so the issue can be reproduced quickly.

Contact support

For help with setup, troubleshooting, or trial support, please contact: